APPLIANCE DOCTOR

Industrial > Refrigeration Services

Appliance Doctor, Incorporated test is a Pennsylvania Corporation offering expert repair services to the Delaware Valley’s residents and businesses. We started in 1964 as a one-man business servicing only washers and dryers. Today, we service more than 110 different brands of refrigeration and appliance equipment across 49 different product types. Our technicians are expected to know so much information! In the 1960’s, our service area was limited to Philadelphia. Today, our service area includes all towns in Philadelphia, Bucks County, Montgomery County, Delaware County, and Chester County.

We love our customers! We have some incredibly loyal customers who have continued to trust and support our business through good times and bad. We serve nearly 10,000 customers each year. Half are repeat customers, and half are new customers. It is you who keep us going!

We love our employees! We’re so lucky to have some of the best repair technicians the region has ever seen. Technicians who literally service every name brand appliance under the sun. All of our employees are “essential”. Like our bookkeeper who arrives each and every day keeping our finances in order. Paying our bills, making deposits, issuing refund checks to our customers, and so on. Our fleet manager keeps our service vans maintained to prevent breakdown. Tracking mileage across our fleet in order to schedule oil changes, filter changes, new tires, and brake pads when needed. It is a critically important job. Our sealed system technicians solve complex refrigeration problems and get our customer’s refrigerators up and running again. Our inventory manager maintains the thousands of parts stocked on our service vans and in our stock room. Without these efforts, our trucks would not have the parts needed to repair your dryer, or dishwasher, or whatever it is that you need us to repair. How about our data processors who enter work order information into our computer system so that we can answer your questions quickly and easily. Our customer service team schedules repair appointments. They also place follow up calls a few days after our service visit to every single customer. Our dispatchers have the impossible task of keeping our technicians routed in the most efficient geographical loop so that our technicians are not wasting time driving to and fro. This allows our technicians to do more work throughout the day and serve more customers. Our service manager assists our technicians when problems arise, and provides solutions to complex situations.

Most of our employees are career individuals who have made a commitment to call this place “home”. Some have been with our company in excess of 20 years. They are truly dedicated to our company and our customers.

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